< 2006 News Listings Tello Brings Benefits of Instant Communication to Business Users Launches first real-time communications federation service, enabling presence-aware, context-sensitive collaboration across networks, applications and devices SAN MATEO, CA January 23, 2006 Tello Corporation today launched the first instant communication service that enables business users to locate and collaborate with key contacts beyond their enterprise boundaries and across multiple platforms – including phones, mobile devices and PCs. The service, Tello Enterprise, is being introduced in conjunction with Tello’s official company launch, also announced today (see related press release at www.Tello.com). Tello Enterprise enables end-users to communicate more effectively with their business contacts – such as customers, suppliers or partners – at critical times. It allows them to quickly locate and collaborate with others using the ideal communication medium available – be it a voice call, instant messaging session, or rich media tool such as a web meeting. The service includes a federation system that aggregates contacts’ presence (i.e., shows if the contact is available on a certain application or device), allows interoperability of disparate voice and instant messaging systems, and enables them to be launched from a single interface. Tello Enterprise also includes APIs that connect with third party applications, such as ERP and CRM systems, so that instant communications can be initiated in the context of a critical business process. “In today’s business environment, workers are becoming increasingly mobile so knowing when, where and how to reach individuals at critical moments is more and more difficult. Additionally, enterprises need to be more responsive than ever to their customers and partners,” said Brian Partridge, senior analyst at Yankee Group. “These trends point to the growing importance of real-time communication, and the need for presence-aware solutions that span technology and service silos. Tello addresses this need.” “Most enterprises today have a wealth of communication tools in place, but they still find it difficult to get in touch with customers and partners when it matters most – for example, when closing a sale or solving a critical problem,” said Doug Renert, Tello CEO. “With the launch of Tello Enterprise, businesses can now turn their existing communications applications and devices into strategic assets that drive their core business processes.” Tello’s current partners include Avaya, Cisco and Digium. Tello Connect, the service platform for Tello Enterprise, interoperates with systems available from these and other organizations. “Avaya’s IP telephony solutions are designed to bring more intelligent communications to businesses, helping workers and customers reach the right person, using the right medium – in real time,” said Carl Baptiste, vice president, product management, Avaya. “Tello’s solutions will work with Avaya’s capabilities to help businesses use IP, SIP, instant messaging and presence with voice to foster more productive and efficient communications.” Tello Enterprise is easy to implement and maintain and has a flexible management interface through which IT administrators and end-users can maintain their policies and preferences. The Tello service also employs enterprise-grade security using a series of encryption, authentication and authorization techniques, and runs on a highly robust and scalable network architecture. Additionally, Tello today introduced a limited service, Tello Basic, which is available at no charge along with two beta applications for use on PCs and mobile devices. Tello Basic and the beta applications provide end-users with a single, intuitive interface for managing communications with business contacts and offer a more limited set of functionality than is available through Tello Enterprise. To register and download Tello Basic and the beta applications, visit www.Tello.com. Tello Enterprise subscribers may also use these beta applications and other third party applications supported by Tello. Tello Enterprise is available now directly from Tello, as well as through select hardware, software and service provider partners. About Tello Corporation Tello Corporation supports instant communication and collaboration across networks, applications and devices in the context of critical business processes. The company is privately-held, with a group of investors that includes Eagle River, Evercore Partners, Rho Ventures and Intel Capital. Tello is headquartered in San Mateo, California. For more information, visit www.Tello.com.
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