Avolent Joins Siebel Alliance Program as a Software Partner

Avolent's Online Invoicing Solutions Complement Siebel Business Applications - Combined Solution to Incorporate Automated Financial Processes Into Global CRM

SAN FRANCISCO, CA
November 1, 2004

Avolent Inc., the leading provider of Financial Relationship Management (FRM) software, today announced that it has joined the Siebel Alliance Program as a Software Partner. Siebel Systems, Inc. is a leading provider of business applications software. This partnership will allow Siebel Systems' customers to automate financial processes within their customer-facing systems such as electronic invoice presentment and payment (EIPP), invoice management, and eBilling self-service through Avolent's BizCast software.

Today, more than $44 billion in invoices are processed annually by companies using BizCast, enabling them to accelerate cash flow and reduce printing, postage, and service costs while providing their customers and partners with self-service access to invoices. Siebel Systems provides organizations with a proven set of industry-specific best practices, CRM applications software, and business processes, enabling corporations to sell to, market to, and serve customers across multiple channels and lines of business.

The combined solution will enable invoices from multiple back-end systems to be consolidated into a centralized customer database for streamlined service management.

"Uniting self-service invoicing with CRM eliminates the need for companies to spend millions of dollars upgrading or replacing legacy systems," said Doug Roberts, Chief Executive Officer of Avolent. "Through this partnership Avolent and Siebel Systems can simplify the process, and reduce the cost, of deploying CRM strategies."

BizCast is designed specifically to help companies streamline financial interactions between their employees, partners, and business customers. By converting paper documents to electronic form, automating financial processes, and enabling 24X7 customer self-service, BizCast helps suppliers reduce costs and greatly improve customer service.

"Combining financial information with customer data at the point of contact enables companies to optimize the service experience," said Craig Crawford, Group Director of Alliances at Siebel Systems. "Working together, Siebel Systems and Avolent will provide a solution to enable customers to achieve this business outcome quickly and cost-effectively to maximize the return on investment."

Siebel Systems forms alliances with proven technology leaders to deliver tangible business benefits throughout the enterprise. By choosing Siebel business applications and validated partner solutions, Siebel Systems' customers can pursue a best-of-class software acquisition strategy. The Siebel Validation Program applies rigorous technical scrutiny to evaluate the integration of third-party solutions with Siebel business applications. Integrations that meet the strict testing criteria are validated and documented by the Siebel Validation Program. Driven by customer needs to provide enhanced integration and optimization between invoicing and CRM, Avolent has committed to submitting the BizCast integration solution for testing through the Siebel Validation Program in October 2004.

About Avolent
Avolent is the leading provider of enterprise application software for Financial Relationship Management (FRM) to simplify and enhance the financial interactions between customers, employees, and partners. Avolent's award- winning FRM solutions encompass electronic invoice presentment and payment (EIPP), online account management and customer self-service, process management and workflow, enterprise employee access, and decision support. Founded in 1995, Avolent's customers and partners include some of the largest companies in the world, such as AT&T, MasterCard, Office Depot, EDS, Delta Dental, Unisys, Wells Fargo, DST Output, Health Alliance, Highmark, PacifiCare, and more. For more information call 800-553-5505 or visit http://www.avolent.com.

Source Avolent Inc.
Web Site: http://www.avolent.com

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